Working these days does not mean just do and expect results. Often times, we have to collaborate and work with others. Through constant negotiation, certain perspectives are shared and even compromised. How to do that is the challenge. Just like education now, which increasingly becoming a shared and interactive learning process between the teacher and student. This book "Made to Stick" by...
more Working these days does not mean just do and expect results. Often times, we have to collaborate and work with others. Through constant negotiation, certain perspectives are shared and even compromised. How to do that is the challenge. Just like education now, which increasingly becoming a shared and interactive learning process between the teacher and student. This book "Made to Stick" by brothers Chip and Dan Heath (Random House, NY, 2007) shares 6 principles that will help to make one's message.. stick. They are:
Simple - Don't lose the core message when we are trying to convey a message. Sometimes, we overload with too much information that the original intent is obscured. Very true. The authors used Palm CEO, Jeff Hawkins' example of keeping the first Palm Pilot only good at doing 4 things very well, without cluttering it. Similar to the original iPod too, while its competitors were stuffing all sorts of function in their products.
Unexpected - Try and break the routine. I remember flying from Madison to Chicago when the flight attendant was demo'ing the safety drill. It was a small plane and short flight, so there wasn't any video. The attendant actually made it quite memorable with some light-hearted jokes. Just like how the authors related one such example in the chapter. Also, try and create a cap of curiosity, so that others will want to explore more.
Concrete - Some facts, actual experiences or simulations will help people remember. When teaching, it's really rather useless if we only focus on facts. How and why these facts relate to the actual world makes remembering and understanding them more real and lasting. When setting goals, it helps when there are clear and measurable targets to work towards. Like KPIs ya?
Credible - Most of the times, we have to walk the talk in order to convince others. Remember, it all starts with the one in power or authority? Other than that, statistic and information presentation will help others to understand the details. Also, sometimes, it's also useful for the audience to test the credibility of the information, to boost one's credibility further.
Emotional - After letting others believe you (in Credible), it's also important that others care for what you are trying to inform them. By helping them to relate and associate themselves help to engage them more. One can also appeal to self-interest (Think about what this can do to you..) or identity (Use this, and you will be like me!).
Stories - Actual real examples and experience will make the learning stickier. Let the audience go through a simulation. Use the stories from the simulation as learning opportunities. Also stories can be used as inspiration, giving them a challenge, a way to connect and create a new way to think. An instruction can be given with a story, instead of a bullet list.
With these six principles, when we present, teach etc..
* we need to make people pay attention by using some unexpected
* let them understand and remember what we say by giving them some concrete information not abstract ideas;
* make them believe and agree by giving them credible
* make them care by appealing to them emotionally;
* and then empower them to act by letting them share stories or go through a simulation;
* simple is an essential principle for all the others. (pg. 253-7)
Not just in education, when we present ideas, or when doing a presentation, these principles are very applicable. These are good reminders for those who are in a position to effect changes. Sometimes, it's not just the content, it's how we present it that matters. That's what this book's subtitle "Why some ideas survive and others die?" trying to bring across.
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